To ask for a refund you must get an RMA (Return Authorization). Requests need to be created online and submitted with your buy facts. If you come back your item with no RMA number you won't be refunded. Shipping and delivery and handling expenses are non-refundable. For returns via mail, https://allhealthmarket.com/product/computers/camera-zoom-magnifier/etmakit-universal-30x-optical-zoom-mobile-phone-microscope-clip-micro-lens-telescope-camera-lens-for-iphone-5-6-s-ipad-samsung/